Cantabria^®

We purchased our Cantabria about 4 years ago and while it's a beautiful, we've had more issues than I'd expected with it. Most are small details like the jet covers popping off constantly and one of the "waterfalls" that shoots water beautifully into the spa stopped having pressure about a year after purchase, so no matter how high we crank it up it only shoots half as high as it should. Within the first year the control panel completely stopped working (mind you we live in Arizona so only get to use this spa for a few months when it's cool, and even then we've used it less than 20 times since we've bought it). The repairman fixed the control panel, and we've called them one other time for something I can't remember. Then in April of '24 we noticed constant moisture on the decking in front of the spa, so decided to keep an eye on it. It kept getting worse but the water level in the spa wasn't down much so we just added water here and there. By July the water level was down 12 inches every time we pulled back the cover, so we called the repairman again. They first came out on August 29th of '24 and agreed yes, there was a leak but he couldn't get to it, so he'd be back soon to try again. Fast forward to December when the manufacturer sent a crane to pick up our spa and fix it. Mind you this repairman came every week, trying different things to fix it, our spa up on blocks, empty, and quite and eyesore. It is now March of '25 and our spa has been repaired and they're ready to deliver it. 7 months of no spa during the only time of the year we can actually enjoy it. We've been told they've repaired everything wrong they could find and it'll be in perfect condition 🤞 I really hope so, because for the money spent on this spa so far I feel like it's been disappointing. Let's hope the issues are in the past...

Purchased a new Caldera Cantabria saltwater hot tub. It HAS NOT worked properly since I’ve gotten it! It WILL NOT generate chlorine. My dealer and I have tried everything and Caldera customer service will not do anything but state that there is nothing wrong with their system… My water levels are and have been perfect. Zero phosphates, zero ammonia. I’ve been through 3 salt water generators, 2 LED screen panels, 1 control pack, countless saltwater cartridges. Ive emptied and refilled multiple times. I have done everything humanly possible to make this work…. Will not work.

We love the hot tub and enjoy it every night! Best decision we ever made! I family is enjoying the time spent together and is nice to come home and relax after a long day.

We purchased this from backyard leisure terre haute Indiana. It was delivered yesterday with fresh hot water installed and we were able to get in it within 45 minutes. It is true the old sayings you get what you pay for I never thought that my backyard would be so elegant I feel like a million dollars I'm 67 years old I've been a single woman for a long time. I have many aches and pains I only mentioned my status because I feel that we work harder we don't have somebody to help us this spa has already helped increase my energy my blood flow my pain level I can't thank you enough and the greatest part it's salt good job you've got to get more stores I think every house that's built these days should have the option to put one of these in the backyard big time yeah did yourself thank you Caldera Utopia excellent

First the good . I am elite on yelp and on Google my reviews effect business in a positive plus way. 100% truthful reviews. The therapy and design are 100% excellent in the Cantabria. Like have a team of therapists working on you in the comfort of the spa. Yes I would recommend this model 100%. My experience is the factory checking before shipping is severely lacking. . The first tub the color was nothing like any of the pictures and that should have been told to me. Nothing was ever mentioned. We exchanged it in the end and the 3 rd one was great. They right excellent customer service on all the pamphlets . Sadly I had to k ok my head against the wall to get any factory help. The repair company they sent was excellent as good as it gets. The wait time for parts and updates was abysmal from the caldera factory. After 2 1/2 yrs approx I finally have happiness after all the aggravation I didn’t need but always got through no fault of my own. Calls never answered shame on you who didn’t call back, no excuse. I am more than happy now after it was non working bad solenoid the first day I turned it on. The tub is fantastic when everything works. I am very happy to finally have peace but the factory never compensated me for all the aggravation they dragged me through and all the calls I had to make. Buy this tub you won’t find any better or none more helpful to your body, every part of your body. Very poorly run corporate customer service need 100% overhaul. It more customer diss service than customer service. Not one person from factory applied for the nightmare I lived through and I am disabled to boot. I’m glad I have this excellent tub for my health. They need to figure out why the white plastic bezels around the output keep coming off 3 out of 3 tubs. Talk is cheap, be the excellent customer service you say you are in all your ads. The truth will always be the truth. Would I buy this tub again. it’s fantastic for a broken body in total pain and great after exercise to lower the pain. Don’t let the terrible customer service sway you away from buying this model. The repair people are caring with excellent technician Dan and Trisha’s the best customer repair company agent in all of arizona. 100% positive everything with the repair company . Hands down the best of the best so not one worry with them. Hopefully only good things from now on and the things someone in corporate actually gives a when a customer is put in the middle of this mess trying to

Delivery team was fantastic but that’s the end of the superlatives. The service team has been ok to poor. Typically arrives without calling. Text message questions sometimes go unanswered. Sales was very frustrating. Charged me for things that they claimed would be included. The tub itself is highly questionable. Parts keeping falling off, it arrived filthy, it’s stopped circulating for no reason, failed to heat, and the lounger seat took multiple service attempts to get working and apparently I have to make sure the jets are pointed in a particular direction or they will turn themselves off. Very frustrating. That’s only a few of the issues I’ve experienced.

In Caldera's embrace, a spa so divine, Spacious haven for family, a treasure to find. With jets that massage, a symphony of delight, A retreat for the senses, every worry takes flight. The waters, a canvas of soothing salt embrace, Maintenance made easy, a system in grace. For family gatherings or a personal retreat, Caldera's Cantabria, an oasis so sweet. The jets, like whispers of magic, a touch so profound, A dance on the water, a relaxation unbound. With each gentle pulse, tension fades away, Leaving only joy, a moment to sway. A decision well made, a purchase so wise, Caldera's Cantabria, a cherished prize. For family, for self, a haven to last, In the soothing waters, memories cast.