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Caldera Spas

Safeguard Your Daily Soak

Watch Out for Counterfeit FreshWater® Salt System Cartridges Online

The FreshWater Salt System is a revolutionary water care system that's available on all Caldera® Spas Utopia® Series and Paradise® Series spas. The FreshWater Salt System includes a titanium cartridge that generates chlorine from salt, to keep spa water clean, fresh, and sanitary. Each disposable cartridge lasts up to four months, and your control panel will alert you when a new cartridge is needed. When replacing your cartridge, it's essential to use only authentic FreshWater Salt System Cartridges.

Counterfeit Cartridges Compromise the Safety and Performance of Your Hot Tub

Recently, there has been a dramatic increase in unauthorized resellers offering counterfeit FreshWater Salt Cartridges on Amazon and other online marketplaces. When attempting to install and use these cartridges, customers have been experiencing rapid cartridge failures.

These counterfeit products not only fail to meet performance standards set by Caldera Spas, but can pose serious safety risks to users and jeopardize the operation of your hot tub. Fortunately, there are some steps you can take to ensure that the parts you purchase are authentic.

Purchase Replacement Parts from Your Authorized Caldera Spas Retailer

Your local Caldera Spas dealer stocks the parts and supplies you need to keep your spa water balanced and your hot tub performing at its best. They'll provide expert assistance for all your water care needs, and you'll have peace of mind knowing the cartridges you purchase have our seal of approval. Find your local Dealer here.

Ask About Convenient Auto-Ship Programs

Many Caldera Spas dealers offer subscription programs for FreshWater Salt System Cartridges and other essential spa supplies. Sign up to have your cartridges auto shipped to your door, so that you have them when you need them.

If you don't have a dealer nearby, here are a few tips to protect yourself from fraudulent online merchants:

  1. Check where your cartridges are coming from: Look at the sender's name and address to ensure your cartridge is coming to you from your local country.
  2. Review Amazon product reviews: Look for patterns in the reviews indicating poor quality or suspicions of inauthenticity.
  3. Scrutinize product descriptions and images: Beware of vague descriptions, misspelled words, or blurry, poor-quality images, common in counterfeit listings.
  4. Utilize Amazon's reporting system: Report suspected counterfeit products promptly for Amazon to take necessary action.
  5. Inspect packaging: Ensure the 3-pack and single pack boxes are branded with the FreshWater logo and are marked “Salt System Cartridges”. Any product that arrives in plain, unmarked boxes or arrives simply wrapped in bubble wrap, is not authentic merchandise.
FreshWater Salt System Cartridge box.

Counterfeit cartridges compromise the performance and safety of your hot tub, so safeguard your soak with authentic FreshWater Salt System cartridges.

Your safety and satisfaction are our top priorities. For inquiries, or to report counterfeit activity, contact us here.